Research has shown that the link between education level and job performance is weak because success often depends on soft skills.
One of the most critical of these is the ability to “Seek First to Understand, Then to Be Understood,” a habit from The 7 Habits of Highly Effective People by Stephen Covey. This principle emphasizes active listening and empathy in communication.
Effective communication goes beyond expressing your thoughts—it requires understanding others’ perspectives. By actively listening, you gain insight into their thoughts, feelings, and needs. This builds trust, respect, and mutual understanding, making it easier to share your own ideas effectively.
For accounting and finance professionals, understanding the needs of top management helps in presenting financial reports that address their concerns.
For sales and customer service professionals, empathizing with clients’ needs improves problem-solving and deal closure.
Why is this important? When people feel heard and understood, they are more open to your ideas. Practicing this habit strengthens relationships with colleagues, clients, and stakeholders, paving the way for professional success.
Wishing you a productive week ahead!
